MedSpares inspects every spare part we sell before it leaves our warehouse and where possible, tests to ensure functionality.  Our warranty policies are in place to ensure every transaction is a satisfactory one for all parties involved. If a spare part is defective, it is to be returned to MedSpares for testing and inspection. No Refunds or Replacements are issued without the part being returned and the condition verified. If the spare part has obvious shipping damage e.g. packaging damaged, opened or tampered with in any way, please notify MedSpares at once and ensure this is noted on the signed delivery record. If the shipping is arranged by you (the customer), you assume all responsibility for shipping damage. MedSpares will provide visual proof of condition and shock sensor reference number where used, before the package is shipped. The warranty period begins from the date the part leaves our warehouse. MedSpares warranty does not cover, physical mishandling or misuse of the spare part. This includes but is not limited to damage caused by drops, moisture ingress, physical modifications, or any damage caused by connection to unsuitable electrical voltages. If tamper proof labels are removed all warranty is voided.  Any part returned due to ordering errors, e.g. ordering the incorrect part, are subject to our 20% restocking fee. Warranty is not provided for spare parts that fall under our ESD policy. Our ESD policy can be viewed here. 

Gold Service Warranty

MedSpares is happy to provide our Gold Service Warranty to our valued customers. For an additional 15% of the item cost, you can benefit from the additional peace of mind of a longer warranty window of 60 days. During this extended period, should there be any problem with the spare part, simply notify MedSpares and follow our returns process. If the part is determined to have failed due to a warranty covered condition, MedSpares will replace it or refund the full purchase price of the item at our choice. If the part is in functioning condition when inspected by MedSpares, the part will either be returned to the customer at their cost, or the purchase price will be refunded minus a 20% restocking fee.

Silver Service Warranty

MedSpares Silver Service Warranty allows our customers to receive a 30 days warranty for an additional 10% of the item cost. During this 30 day period, should there be any problem with the spare part, simply notify MedSpares and follow our returns process. If the part is determined to have failed due to a warranty covered condition, MedSpares will replace it or refund the full purchase price of the item at our choice.  If the part is in functioning condition when inspected by MedSpares, the part will either be returned to the customer at their cost, or the purchase price will be refunded minus a 20% restocking fee.

Warranty Free Purchase

When purchasing from MedSpares.com, our customers also have the option to refuse any warranty. In this case, returns are accepted within 7 days of receiving the part, if you are unsatisfied. If the spare part has obvious shipping damage e.g. packaging damaged, opened or tampered with in any way notify MedSpares at once and ensure this is noted on the signed delivery record.  Follow our returns process, and once we receive the part, our technical team members will inspect it to verify the condition of the part. If the part is determined to be faulty, MedSpares will refund the full purchase price of the item. If the part is in a functioning condition when returned to us, the part will either be returned to the customer at their cost, or the purchase price will be refunded minus a 20% restocking fee.

*All dectectors and tubes are subject to 60-day pro-rata warranty which is inclusive of the sale price.